If you make your payments via your bank's online bill pay service and wish to continue using this service, please update the payee and payment address to Freedom Mortgage as shown below. What happens if I had a recurring payment set up with my bank or prior servicer? It may take a few days for us to receive your payment and for it to be reflected in our system.ĭuring the first 60 days after the effective date of transfer, Freedom Mortgage will not charge you a late fee and will not report your account as late to credit reporting agencies, if you made your payments on time to your prior servicer. If it is received AFTER the transfer date, they will send it to us, and we will apply it to your loan effective when it was received by your prior servicer. If you recently made a payment to your prior servicer, and they received your payment PRIOR to the transfer date, they will apply it to your loan. What happens if I made a payment to my prior servicer? We are available to assist you Monday through Friday from 8 a.m. If you have trouble logging on, please contact our Customer Care representatives at 85. You will need your ten-digit loan number to set up your account the first time, which can be located on your monthly mortgage statement or Welcome Letter. To create a new account select Register Now from the Login page. Get answers in our COVID-19 Frequently Asked Questions page Need help understanding your Monthly Billing Statement?Ĭheck out our video on Understanding your Mortgage Statement How do I set up my online account for the first time? Where can I get answers to my mortgage questions related to the COVID-19 pandemic? Payments made on Saturday or Sunday will not be applied to your account until the next business day. For subsequent payments, you can simply select that account for payment. On your first visit, you can set up your banking information. Select One Time Payment from Account Details. Simply login to your account or create a new account if you haven’t already set up your online access. Go to Frequently Asked Questions on the FOI Act.įor more information on the Freedom of Information Act, the council's policy and Publications scheme, please go to the Freedom of Information page in this website.Yes! Freedom Mortgage offers you the option to make a one-time payment or set up recurring payments through our website. Information marked confidential by a contractor (for example in a tender document) may still not be exempted from being disclosed under the Act.ĭownload a more detailed explanation in a letter to contractors that was sent out in January 2005. Normally any request for information would be discussed with the relevant contractor first, as long as we have an up-to-date contact for them. We now have to consider any request for information, including commercial information given to us during a tender (once the contract has been awarded). It means that members of the public have the right to know what information is held by the council, and to have access to it, unless it is covered by an exemption (for example personal information or commercially sensitive information). The second stage of the Freedom of Information Act 2000 came into force on 1 January 2005. Domestic violence, sexual violence and violence against women.Working for the council: equality and diversity.Our equality and inclusion policy statement and strategy.About you - equalities monitoring by the council.Brighton & Hove City Council plan for 2020 to 2023.Brighton & Hove’s Electoral Boundary Review.Proposals for new Parliamentary Constituency boundaries.Frequently asked questions about voting and elections.Polling place and polling district reviews.Send us a compliment about a council service.
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